Frequently Asked Questions
Yes! We have a service that we call “Full Service Purchase” that includes sourcing, purchasing, overseeing, staying in touch with the supplier, quality control, collecting goods and arranging with shipping. For Full Service Purchasing, we charge a commission fee. As you can see, this service already includes sourcing so what we will do is simply use the money you payed us for sourcing your item as a down payment on our commission.
We did not use to require our customers to pay the sourcing fee in advance, but now we’ve had instances where the customer simply has refused to pay us after we finished our work. We usually only require new customers to pay in advance.
For both our safety, you can pay us through Paypal and choose to release the fund first after we’ve completed the job. This way no one has to feel that they are getting scammed.
Not necessary. We always charge our customers based on how much work that is required to get the job done. If you want us to source for 5 different types of fabrics then we can do this for the usual 200$ sourcing fee as the fabric usually are located in the same wholesale market and wont require much extra work for us. But if you would want us to source for 2 types of chairs, 1 cellphone accessory and 3 types of shoes then we will probably charge you extra for this as finding these items obviously will require more work for us.
It is more expensive since there is more work required. Most of the wholesale markets in Guangzhou are located in the city area and does not require long and costly travelling, whereas the factories usually are located a fair distance outside Guangzhou and may require a whole day of travelling. When sourcing for factories we will also have to set up a meeting with the factory owner and do an inspection of the factory so that we can assure you of its genuineness.
We will help you purchase the samples or arrange for having them produced to your specifications, but we will not pay for actually buying the sample. Also, we will help arranging with shipping the sample to you, but you will have to pay the actual shipping cost yourself.